Use safe mode before provider testing

Question

Gym wants to test Razorpay, SMS, WhatsApp, email, terminal, worker jobs, or campaigns without disturbing customers.

Steps

• Open Admin Safe Mode or the provider-specific setting and confirm whether sandbox/fake/test mode is active.
• Use test credentials, fake provider mode, or suppressed outbound mode when testing messages, payment links, campaigns, automations, and worker jobs.
• Send provider tests only to internal numbers/emails/devices and mark the test record clearly.
• Verify Audit Trail, outbox/dead letters, Transactions, and provider dashboard after each test.
• Before switching to live, confirm sender/device/gateway, templates, webhook, opt-outs, quiet hours, and owner approval.
• After switching live, run one low-risk real transaction/message before opening it to all staff.

Correct outcome

Provider testing proves readiness without charging or messaging real customers accidentally.