Investigate a report export that is not ready

Question

Manager clicked Export but the CSV/XLSX is still preparing or failed.

Open Reports > Export Runs and find the run by report key and requested time.
If the run says Preparing, wait briefly and Refresh because exports are written asynchronously by the report export worker.
If the run is Failed, read the error text and re-run the report without export to confirm filters still return valid rows.
Confirm the report supports the requested CSV or XLSX format; use the available format shown on the report card/template quickbar.
Open Audit Trail > Outbox and Dead Letters with the same request/correlation time window if export worker or storage delivery failed.
For scheduled reports, verify Schedule Name, Cron Text, Recipient Email, Export Format, saved filter, and whether Run Due produces a new run.

The manager knows whether the report is still processing, failed because of data/filters, failed in worker/storage, or needs schedule correction.