Full gym launch rehearsal

Question

What complete operating story should be rehearsed before calling a gym ready?

Steps

• Use realistic staff roles and customer groups: owner, manager, front desk, sales, trainers, class instructors, finance, active members, PT members, class members, EMI members, prospects, and trial users.
• Start with tenant/domain proof, staff roster, staff attendance, GST/invoice setup, plans, add-ons, joining fee, offline payment modes, gateway account, POS terminal device, access device, rooms, class categories, appointment categories, and trial definition.
• Create or reuse all customer records, keep prospects/trial users attached to one person profile, create opportunities and follow-up tasks, and sell memberships with paid-in-full, recurring, EMI/installment, billing-cycle, proration, add-on, GST, invoice, and payment behavior.
• Run the service day: trial session logging, PT session-pack sale, PT appointment booking, PT session balance restore proof, class booking, class attendance, trainer substitution, member check-ins, and access-control events.
• Run the communications and finance day: unified inbox, internal note, email/SMS/WhatsApp attempts, payment link creation, gateway checkout, terminal collection, refund attempt, freeze, upgrade, cancellation, reports, audit rows, and sensitive-field checks.
• Confirm the rehearsal does not replace live provider certification. Real payment settlement, real SMS/WhatsApp/email delivery, physical POS terminal callbacks, and physical access-device events still need provider evidence before staff rely on them.

Correct outcome

A gym owner can trace the proven path from setup to lead, trial, sale, payment, PT/class service, attendance, communications, finance events, reports, and audit without relying on vague confidence.