Renew a membership before expiry

Question

Member is expiring soon and wants to continue. What should staff do?

Open Active Clients, Commerce renewal queue, or the person profile and confirm current plan, expiry date, dues, freeze state, and last invoice.
Discuss whether the member wants the same plan, upgrade, downgrade, add-ons, or PT/session pack.
Use POS or the approved renewal/subscription flow for the same person profile. Do not create a duplicate member record.
Select plan/add-ons, payment arrangement, billing cycle, proration if applicable, coupon if approved, and payment method.
Review invoice, GST, outstanding balance, and entitlement dates before collecting.
Collect payment or send payment link, then confirm subscription validity and invoice/payment state from profile Transactions.

The same person profile has a renewed subscription, correct invoice/payment state, and reports show renewal revenue without duplicate membership.