Refund or void a payment

Question

Payment was wrong or customer needs refund.

Open transaction or invoice in Commerce/Profile.
Choose Refund/Void based on whether money was captured/settled and gateway or terminal policy.
Pick refund path: original gateway, original terminal, or offline/manual refund according to the payment method and enabled capability.
Enter refund amount, reason, linked invoice/payment, and approval request when policy requires it.
Approver reviews amount, threshold/policy, invoice, customer reason, and payment evidence before approval.
Verify refund ledger, invoice balance/credit note if applicable, provider reference, and audit trail.

Ledger, invoice, payment, refund, and audit remain balanced.