Real Gym Scenarios
What if Razorpay, SMS, WhatsApp, email, terminal, or biometric is not configured?
Staff sees disabled action button.
Question
Staff sees disabled action button.
Steps
- Open Admin / Settings or Communications/Commerce provider health.
- Check whether provider account exists, status is active, sender/device exists, and required capability is enabled.
- For CRM Inbox and Person Profile Activity Feed messages, a channel needs both a connected provider account and a connected sender identity before staff can send through it.
- In Commerce > Payment Processing, hosted checkout and terminal collection buttons stay disabled and show the exact readiness reason until the provider setup is usable.
- Verify credentials/test mode/provider refs if you manage settings.
- Use another enabled channel or offline method until provider is configured.
Correct outcome
Disabled buttons prevent accidental fake collection or messages when provider setup is incomplete.