Integrations
Settlements
Settlements shows payout batches from gateways or terminal providers so finance can reconcile money expected in the bank against collected payments.
What this page is for
Settlements shows payout batches from gateways or terminal providers so finance can reconcile money expected in the bank against collected payments.
Who should use it
Finance, owner
Where to find it
/client-management/settlements
Before you start
- Match settlement date, gateway account, external reference, gross amount, fees, refunds, disputes, and net amount.
- Use gateway settlement sync only for configured accounts; missing provider setup means settlement data may not be current.
- Reconcile settlement rows against bank statement and individual payment rows before marking finance close complete.
- Export settlements for accounting only after the selected date range and gateway account are correct.
- Settlement filters should include provider/gateway, payout status, settlement date range, and external reference when reconciling a bank credit.
- A terminal/gateway sale can be paid for the member but not settled to the gym. The settlement page is the place to prove payout.
Daily workflow
- Open Settlements during finance close or bank reconciliation.
- Filter by gateway/provider and payout date, compare net amount with bank credit, then inspect linked payments when there is a mismatch.
- Escalate unreconciled differences to owner/finance with provider reference and affected invoices.
Watch out
- Do not treat a successful customer payment as settled money until the settlement/bank reconciliation proves payout.
Related help
- Use the left menu to open related pages in Integrations.
- Use Ask Docs for questions that are already covered in this public documentation.
Dispute Management
Dispute Management tracks chargebacks, gateway disputes, recovery status, and evidence collection for contested payments.
Admin / Settings
Admin is the control plane for business profile, security, staff access, CRM masters, scheduling masters, integrations, commerce masters, communications, reports, GST/accounting, waivers, trials, forms, retail masters, and system notifications.