Freeze Management

Freeze Management pauses a member subscription for approved reasons such as travel, medical rest, or owner-approved hold while preserving audit and billing/access rules.

What this page is for

Freeze Management pauses a member subscription for approved reasons such as travel, medical rest, or owner-approved hold while preserving audit and billing/access rules.

Who should use it

Front desk, manager, owner, finance

Where to find it

/commerce/freeze and profile subscription freeze actions

Before you start

Select the active subscription, freeze type, start date, end date, fee, and reason.
The current freeze form lists subscriptions only when the subscription allows freeze and status is Active or Frozen.
Freeze form fields are Subscription, Start date, End date, and Note. The system records freeze type/policy where configured by backend.
Workflow history exposes Stop and Void actions for freeze records. Stop ends a valid freeze; Void cancels a wrong freeze entry.
End date must be after start date, and the reason should match configured freeze policy where available.
Paid freeze fee is recorded in minor units when the field says minor. For INR, 50000 means INR 500.00.
Stop, void, or change a freeze only when the member request or owner policy supports it; each action should leave audit evidence.

Daily workflow

Open the member profile or Freeze Management, confirm the active subscription and current dues.
Choose freeze dates and reason, review any fee/auto-approval policy, then apply or submit for approval.
After saving, verify subscription state, access eligibility, invoice/payment impact, and audit row.
If a freeze should start in future, confirm the member understands current access and billing before that date.

Watch out

Do not use freeze to handle cancellation or refund. Use cancellation/refund workflows so finance and access rules remain correct.

Use the left menu to open related pages in Reports and Audit.
Use Ask Docs for questions that are already covered in this public documentation.