Real Gym Scenario Coverage

Real Gym Scenario Coverage proves that the help center answers real operating questions across the full gym lifecycle, not just isolated page descriptions. Use it before owner training, staff training, and launch sign-off.

What this page is for

Who should use it

Owners, managers, front desk, sales, trainers, finance, support, implementation

Where to find it

Gym Operating Scenarios and staff training

Before you start

Real gym scenario coverage closure gate
Scenario coverage must explain setup, lead capture, duplicate-safe prospect creation, opportunity follow-up, tour, trial creation, trial attendance, trial conversion, and lost/no-show follow-up
Scenario coverage must explain membership sale, paid-in-full, EMI/installment, recurring billing, billing cycle, proration, joining fee, add-on charge, GST invoice, invoice send, payment link, offline payment, Razorpay checkout, POS terminal collection, refund, credit, settlement, dispute, and day-end cash close
Scenario coverage must explain subscription lifecycle changes including renewal, freeze, transfer, upgrade, downgrade or plan change, cancellation/stop, access-until decision, refund or credit expectation, approval, and audit trail
Scenario coverage must explain PT/session pack sale, PT appointment booking, trainer assignment, cancellation cutoff, restore/no-restore balance behavior, no-show, attendance, class creation, class capacity, waitlist, class attendance, late cancellation, and targeted class messaging
Scenario coverage must explain member check-in, staff attendance, trainer attendance, location or geofence denial, biometric/access gate open, denied access event, provider-granted but Scheduling-rejected check-in, and access investigation
Scenario coverage must explain communications and growth operations including Inbox reply, internal note, WhatsApp/SMS/Email provider readiness, opt-out, campaign audience preview, automation trigger/filter/action, template approval, failed delivery, dead-letter, and provider callback troubleshooting
Scenario coverage must explain retail operations including product/SKU setup, stock lookup, walk-in/member sale, inventory adjustment, low-stock or stock mismatch, return, and finance/audit evidence
Scenario coverage must explain owner/manager operations including dashboards, reports, scheduled exports, failed export investigation, audit trail investigation, support feedback escalation, staff roster correction, password/invite/permission change, safe mode, migration import, and launch evidence review
Scenario coverage must be updated whenever a new real gym workflow is added or a current workflow changes materially.

Daily workflow

Start with Gym Operating Scenarios and confirm there are scenario guides for the full operating day: setup, lead intake, trial, membership sale, service booking, check-in, communications, finance, retail, reports, audit, support, and launch readiness.
For lead and trial operations, confirm the docs explain duplicate-safe person search, prospect creation, opportunity ownership, tour logging, follow-up tasks, trial setup, trial attendance logging, conversion through POS, and lost/no-show follow-up.
For money operations, confirm scenarios cover membership sale, billing arrangements, proration, GST invoice, invoice send/download, payment link, hosted checkout, offline payment evidence, POS terminal handoff, refunds/credits, settlement/dispute review, and cash close.
For subscription lifecycle, confirm scenarios explain renewal, freeze, transfer, upgrade, downgrade or plan-change decision, cancellation/stop, access-until date, refund or credit expectation, approval reason, and audit trail.
For services, confirm PT and class scenarios explain selling packs, booking, trainer assignment, rooms/virtual links, cancellation cutoff, restored versus non-restored balance, no-show, class capacity/waitlist, attendance, late cancellation, and targeted class messaging.
For attendance and access, confirm staff can find check-in, staff attendance, trainer attendance, outside-gym/geofence denial, access-device gate open, denied access event, Scheduling-rejected check-in bridge, and access investigation guidance.
For growth and communication, confirm scenarios cover Inbox replies, internal notes, provider readiness, opt-out and consent, campaign audience preview, automation trigger/filter/action setup, template approval, failed delivery/dead-letter, and callback troubleshooting.
For retail and operations, confirm scenarios cover product/SKU setup, stock lookup, inventory adjustments, low-stock or mismatch resolution, retail sale, return, finance evidence, report schedule/export failure, audit investigation, support feedback, staff roster correction, password/invite/permission changes, safe mode, migration import, and launch evidence.
If a real gym workflow is not represented, add a scenario guide before release or record the limitation with owner approval and affected staff roles.

Watch out

Do not treat a page list as scenario coverage. The scenario must explain what staff should do, what to check before acting, and what correct outcome proves the workflow was handled.
Do not collapse money, subscription lifecycle, service attendance, and provider failure into one generic scenario. Each has different audit and disabled-state risk.
Do not let mobile users bypass Staff app rules for billing, entitlement, provider readiness, location, or audit.

Use the left menu to open related pages in Start Here.
Use Ask Docs for questions that are already covered in this public documentation.