Check-in
Check-in is the member arrival and access-control workspace. Use it to verify the person, membership/access eligibility, and current-day facility entry.
What this page is for
Check-in is the member arrival and access-control workspace. Use it to verify the person, membership/access eligibility, and current-day facility entry.
Who should use it
Front desk, trainers, floor manager
Where to find it
/client-management/check-in
Before you start
- Search by phone, client ID, barcode, keyfob, or exact name before recording arrival.
- Confirm active membership, freeze/expiry state, unpaid access-blocking dues, and correct gym/location before allowing entry.
- Use access-device registration only for the correct person. One barcode/keyfob/device identifier should not be reused across people.
- Manual check-in corrections should include a factual note so attendance, reports, and audit stay explainable.
Daily workflow
- At entry, search the person and verify the profile summary.
- If eligible, record check-in or confirm the device event landed on the right profile.
- If not eligible, open profile to resolve expiry, freeze, dues, missing waiver, or access-device mismatch before overriding.
Watch out
- Do not use check-in to sell, renew, or edit plans. Use POS/Profile lifecycle actions, then return to check-in after state is correct.
Related help
- Use the left menu to open related pages in Memberships and Payments.
- Use Ask Docs for questions that are already covered in this public documentation.
Ex-Clients
Ex-Clients lists people whose membership relationship has ended. Use it for win-back, closure review, dues cleanup, and history lookup, not for new duplicate lead creation.
Person Profile Drawer
The profile drawer is the operational control center for one person. It should answer: who is this person, what have we sold, what is due, what is booked, what has happened, and what should staff do next.